Returns:
- Your purchases at One Small Child comes with a
total satisfaction guarantee. If for any reason you are not
delighted with your christening gown, christening outfit, flower
girl dress Communion dress or accessory purchase, simply return
it within 15 days of receipt, and we'll promptly exchange or refund
the merchandise amount. (Please note that because they are created
exclusively for you, we cannot accept returns or exchanges
of custom personalized articles.)
- Please see our
exchange policy for instructions on making an exchange.
- It is perfectly acceptable to order more than one size or item
to choose between. However, the return shipping cost will be your
responsibility.
- Unless the item you are returning is a mistake on our part,
or is defective, we cannot issue a return label or credit your return
shipping cost.
- If you requested the wrong size or item and need to send it
back in exchange for another size or style, a shipping charge will
apply. (If there was a mistake on our part, there will be no charge
for the sending the replacement.)
- Please be sure to use our measurement charts to determine the
correct size the first time you order. Do not try to determine the
correct size by the child's age, weight, or the size they are currently
wearing in other clothing brands.
- We have measured each style, allowing for wearing ease. If you
order according to the size matching the measurements on the size
chart, you will get a good fit and will not have the extra expense
of returning an item.
- No authorization number is required for returns, so you don't
need to call in advance.
- Send your return to:
One Small Child Returns Dept.
26 N. 470 W.
Blackfoot, Idaho 83221
- All returned items must be unused, with all hang tags and labels
in their original position in order to receive a full refund.
- We cannot accept returns or exchanges of custom personalized
or constructed articles.
- If problems arise, please contact our
customer service representatives by email at
service@onesmallchild.com or call toll free: (209) 785-2521. If you are calling internationally, our telephone number is
001-208-785-2524.
- When we receive your returned item we will issue a credit to
your card within 3 business days. Please allow 3-4 business days
after that for the transaction to post at your bank.
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